Avaya Contact Center Select uses the IP Office Platform to provide its real-time communications platform. Avaya Contact Center Select Release 7. Dynamics Telephony for Avaya Aura Contact Center provides the perfect Unified Agent Desktop for Dynamics 365 and Avaya Aura Contact Center agents – out-of-the-box. For businesses with multiple locations, IP Office provides a powerful set of tools to help streamline operations, centralize management, and reduce total cost of ownership for converged networks. 132-S-911-3 Specialist IP Telephony Implement & Support Elective Exam. Avaya Messaging must become the voice services provider for Contact Center. 44 3. The company's platform includes unified communications and contact center services. Manager Server from which you want to run and schedule performance, configuration, and network reports (if you work in a networked environment). Release 7. Updated : Nov 14,2023. Issue 06. 0. 0. Scroll to “Signaling” in the Administration menu, press “Select” softkey, press the “Change” softkey until “H. Comstice can integrate Avaya AACC database, collect and report data as real-time. Avaya Aura Contact Center (AACC) or ACCS database schema guide helps to understand the database tables for Avaya Aura contact centers,. Highlights Supports skill-based routing, call treatments, reporting, unified agent management, and the graphical Avaya Orchestration Designer workflows and scripting utility. System administrators and contact center supervisors. The custom Web services can perform tasks such as manipulating the emails and modifying the rule routing options. 0. Your flagship on-premises Avaya Aura Platform delivers dependable, secure, and scalable unified communications and customer service solutions throughout your business. g. Select Shadowing. 5 Hour WBT New (3. Agent Web Services. October 21, 2015. 3. Avaya Cloud Office allows us to stay connected to each other when in and outside the office, along with the rest of the world. 1 C Case Info Account Info; Results of the Security in Activex Workshop;Avaya Aura Communications Manager Suite, UC/xCaaS, Oceana and Breeze. loading. About Avaya UCaaS. voice, e-mail, web chat, Instant Messaging, and SMS). Today, Avaya announced a new Customer Engagement solution that provides midsize companies with the operational intelligence needed to enhance contact center performance and drive a high-quality customer experience. Senior Avaya Aura Core Components Engineer (Tier III) Continuant Fife, WA. 0. 6002-1 6002-1 Avaya Aura (TM) Communication Manager and CM Messaging (R6. 1 was made generally available in May 2017; Feature Pack 1. Link disclaimer Avaya is not responsible for the contents or reliability of any linked The Contact Center Manager Administration Real-Time Reporting displays provide up-to-date statistics for your contact center and resources. x you must use the version of the Patch Scanner published in the 7. Updated Date Nov 20,2023. On the Avaya Aura Call Center Elite Multichannel Desktop welcome screen, click Next. Important Effective September 30, 2019, Avaya is no longer selling Avaya IP. AXP is an AI. Link disclaimer Avaya is not responsible for the contents or reliability of any linked “Avaya and Microsoft are responding to our customers who have asked us to deliver more integrated experiences for Avaya OneCloud Contact Center running in Microsoft Azure and Microsoft 365. The release is a variant of Avaya Aura Contact Center Release 6. Contact Center Select supports up to 30 agents when deployed with IP Office 500 V2 and up to 250 agents when deployed with IP Office Server Edition. We cater for companies of all sizes, including very small all the way up to some large, very well known, enterprise companies across the UK. Browser application. com Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. See readme with the application zip file for further information. 3. Avaya UCaaS (formerly Avaya Aura Contact Center) is a cloud-based and on-premise call center solution that caters to all businesses across various industries. From each of the left and right Tables lists. Options for your role, industry, solution, or current skill level. 43 3. 2. Product Features. Avaya Aura Suite Licensing provides simpler purchase options for Avaya Aura customers. 11. Configuring Avaya Aura® Communication Manager and Avaya Call Management System Release 16. Avaya Contact Center Select (Legacy) 4. The CC-Aura Platform remote lab configuration comprises: Avaya Aura Contact Center Release 7. Supporting Avaya Aura® Call Center Elite . The sample application demonstrates how to integrate a front-end Avaya Experience Portal automated experience management system and Avaya Contact Center Select using SIP header information. Select PBX CS1000. August 2020. 21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. Companies can use this software suite to turn one-dimensional call centers into powerful multimedia contact centers. 1. 4. 0. 1 Issue 03. Avaya Aura Contact Center Multimedia (CCMM) provides two sets of Web services, known as Open Interfaces: the CCMM Agent SOA Web services and the. Now, extend your capabilities by adding Avaya innovations to enhance your employee and customer experiences. This video shows you how to create the Agent Performance Report for your Contact Center. CLASSIC Offer. Link disclaimer Avaya is not responsible for the contents or reliability of any linked If you are moving from an Avaya Contact Center Select 6. Timings 10. Excellent 78950X Dumps Questions Avaya 78950X Exam Dumps V8. AVAYA IP OFFICE WITH ACCS INTEGRATION: IP Office businesses with the Avaya Contact Center Select add-on can now have enterprise level reporting without the Enterprise cost. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. It uses Intersystems Caché database. Avaya Aura Contact Center Select Release 7. 1. Additional information about the EoS can be found here. 1 in December 2021, with this release some of the common terms. I bring to the table a genuine passion for learning and implementing cutting-edge AI technologies, particularly Generative AI, and a wealth of experience in the Contact Center and Communications Arena across diverse roles, applications, and systems. msc’ set to run during your installation maintenance window. Sales representatives can use Aura to manage a huge range of customer interactions on various channels, including instant messaging platforms, email, chat,. D . you select the Use Reply Email Address for Agent Initiated Emails check box, this email address. (Typically, use the name of the site where the Avaya Aura Contact Center server is located. 1. Start – Run ‘Taskschd. Design, deploy, and configure full suite of Avaya Call Management System (CMS) solutions to support Avaya contact center agents, supervisors, and all relative services * Perform system analysis and. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. 1. Avaya Aura Contact Centre (AACC) Premium: Voice only contact centre: Online management portal:. 0 Service Pack 1- Release Notes; 10-4031. Call Center Elite Multichannel uses the phantom call capability of Communication Manager by which customers can make contact through phone. step 9 on page 76; otherwise click Next. 0. The solution provides the infrastructure to securely handle these calls, requiring few changes to the contact center or agent experience. 2. A New Era in Contact Centers Avaya CC Elite is a full-featured contact center solution with applications for handling inbound and outbound contacts across multiple channels and providing integrated real-time and historical reporting insights. When installed on an Avaya Aura® Contact Center Manager Administration client, Avaya Orchestration Designer can be used to create applications that define the steps a contact follows when it arrives at the Contact Center, as the front-end to an assisted experience management solution. 1 and Avaya Oceana solution 3. AvayaThis tutorial outlines the basic steps involved in customizing the Avaya Aura Contact Center Multimedia (CCMM) Web Communication Reference Implementation of Web Chat. 6 Upgrade and Migration Guide. 1 is the final IP Office Contact Center software release. h> #include <nirtdapi. Avaya Aura Contact Center Release 7. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. Learn more and download the sample application. x. Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at. msc’. x you must use the version of the Patch Scanner published in the 7. 4 lineup to Avaya Contact Center Select 7. E . Avaya Customer Interaction Express (CIE) is a comprehensive multi-channel communications suite designed for midsize businesses. x. x Release Notes document. This topic describes the three programming APIs, namely Real-time Data (RTD) API, Real-time Statistic Multicast (RSM) API and Host Data Exchange. 66 questions. This is the latest release of Contact Center Select, and is recommended for new development. x you must use the version of the Patch Scanner published in the 7. 1. 01, 7. Select Enable Trusted SOAP Nodes. ACCS Release 7. See readme with the application zip file for further. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. Certification Provider: Avaya. 1. Try Free. x. In the early 2000s, two professionals in the telecommunications industry noticed a lack of Avaya partners providing white-glove service. 01 • Open SIP Platforms o Broadsoft Broadworks R22. 1. 3 with Avaya Contact Center Control Manager™ – Issue 1. Avaya Aura System Manager Motty Ben Atia 16 slides. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. EIS has teams for physical and information security, business continuity, industry certifications. Remote. 1. Products & Solutions. x Release Notes document. 7392X . Ameyo got a 7. Products & SolutionsServion provides 24×7 end-to-end proactive managed services for Avaya’s contact center and collaboration solutions. Get a clear view of customer contact flows, both self-service and agent-assisted with the Avaya Aura Orchestration Designer graphical workflow management tool. Administrating Avaya Contact Center Select Basics R7. In the left pane, click the Private Tabular Displays folder. The Web Communications Web services provide an open interface to the Avaya Aura Contact Center or Avaya Contact Center Select Multimedia (CCMM) database. Updated Date Nov 13,2023. Huawei. 1, &EP 7. Supervisors can choose to display the information in grid format or report layout. 4 lineup to Avaya Contact Center Select 7. Contact Avaya or Avaya Channel Partner (as applicable) for more information. If you select only one table, skip to . 1 File Name MD5 ChecksumOverview. 5. Integrating Avaya IX™ Workspaces with Avaya Aura Call Center Elite 71070W 1. Basic out-of-the-box performance reporting offers real time and historical activity in the contact center environment. Post that this is an in place direct upgrade to 6. Contact. Workflow Designer includes the following Web services: Agent Administration Service: enables client applications to add, delete, and modify agents. This tutorial outlines the basic steps involved in customizing the Avaya Aura Contact Center Multimedia (CCMM) Web Communication Reference Implementation of Web Chat. 0 includes the following new and enhanced features: Support for Microsoft Windows 2012 R2 Server OS and Windows 10. Avaya announced the end of sales of its flagship product, Avaya Aura 8, along with the end of perpetual licensing. Company. Administrating Avaya Contact Center Select Basics R7. 1. Details AACC 7. 2 SIP supports an out of the box screenpop where a single URL and a single parameter passed to the URL is popped in or outside the Avaya Aura® Agent Desktop. Select the Contact Center Manager Server on which to add the elements. 8. 1. Deltapath is available to help Avaya customers explore their next steps. 1 is the final IP Office Contact Center software release. Interoperability with Avaya Workplace Client version 3. IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they may cause the servers'. Enghouse Interactive. This video shows you how to create the Agent Performance Report for your Contact Center. Powered by Zoomin Software. 1) was issued in August 2022. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. Multiple deployment options, including support for IP trunking, assist in keeping ownership costs low. 1. Avaya Aura® Contact Center Implementation 70210V 40 hours vILT Updated to 7. msi installer. Title: Avaya Learning CenterAvaya Aura® Communication Manager builds on the Session Manager core to provide a comprehensive software foundation for real-time voice and video communications. ACSS - Avaya Aura Call Center Elite. Select Intersystems ODBC. 1. This is the latest release of Avaya Aura Contact Center and is recommended for new development. For more details please contact. 1 77600V 24 Hours ViLT Updated 7. 1. CCMA itself incorporates a graphical management interface for performing. This document contains information about creating. cookkatrina91. x Release Notes document. Via the Telephony Web Service, Avaya Voice Portal-based speech applications can perform basic 3rd-party call control operations. These Application Notes will document the procedures necessary to configure an Avaya Aura® Contact Center 6. 1 Using Avaya Workspaces® for Elite with Proactive Outreach manager – Agents The Soft Phone Attached Data sample application demonstrates how to use the Avaya Aura Contact Center (AACC) Communication Control Toolkit (CCT) . The ACCS software appliance is supported only on ESXI 6,7 virtualization environments. 0 / Avaya Contact Center Select 7. Avaya Aura Application Enablement Services (AES) Motty Ben Atia 37. Supporting IP Office™ Platform Release 11 . Real Time Statistical Data Alternatives (28. contact center agents. Santa Clara, Calif. Find hidden reports in the AACC RCW. Super Patch 2 Avaya Aura® Call Center Elite Multichannel (EMC) 6. Aura Waterfront Restaurant + Patio is a globally-inspired "small plates" restaurant set against the inspiring backdrop of Victoria's renowned Inner Harbour. 16. 5 Hour WBT New Avaya Aura® Contact Center Administration 21190V 32 hours vILT Updated to 7. For upgrading from a previous release of Call Center Elite Multichannel, refer to the Avaya Aura® Call Center Elite Multichannel 6. For businesses with multiple locations, IP Office provides a powerful set of tools to help streamline operations, centralize management, and reduce total cost of ownership for converged networks. Join online class Call WhatsApp 0337-7222191, 0331-3929217, 0312-2169325Administrating Avaya Contact Center Select Basics R7. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. Customer Interaction Express interoperates with Avaya Aura Communication Manager or Avaya IP Office. While on the one hand, the consumer market enjoys hardware and software advances, increased functionality and performance, and the convenience of sophisticated contact center solutions. See how Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for your customers and employees at every touchpoint. WFO Select represents the first Avaya-branded offering from the 2015 KnoahSoft acquisition. Avaya Cloud Office enables our employees to work seamlessly regardless of their physical location. IMPORTANT The Avaya Aura Contact Center (CC) SDKs must not be installed on CC servers, as they. First Name. ASDC-007: Avaya Aura Contact Center Orchestration Designer Scripting ASDC-009: Avaya Oceana for Developers ASDC-010: Avaya Workspaces Framework ASDC-011: Creating Avaya. Avaya Aura Contact Centre Select Certified for IP Office Design bespoke Contact Centres, working as Pre-Sales Consultancy for the design of customer with regards to Callflows, reports, Contact Centre configuration Deliver system installations/upgrades with accompanying methodology and test documentationAvaya Aura Contact Center 7. 0 - Release Notes" Known applications and services that cannot support TLS v1. 07 April 2022. 4 lineup to Avaya Contact Center Select 7. This document contains information and procedures to configure the users, skillsets, and contact center configuration data. Select a reason for reporting this job. Contact Center Multimedia (CCMM): CCMM is a Microsoft Windows 2000 client/server multimedia contact center application that blends underlying e-mail, Web and telephony communications capabilities provided by CCMS. Has Software Specialist background or job skills with Avaya Aura experience - you will be replacing Nortel CS1k gear as needed * When not overseas there is an opportunity for remote work but must. This release achieves a single box solution where ACCS and AMS are. This sample application uses Web services on the Contact Center Manager Administration (CCMA) server. Avaya Aura Contact Center Release 7. A “Unit” means the unit on which further in your service description documents for the applicable Avaya, at its sole discretion, bases the pricing of its licenses and can. x (AACC) — SA database passwords] AACC CCMS login: ccSA pass:cCaPpS0820 Namespace: ADMIN. For more details please contact. Notes This download contains information on desktop lineup, known issues and workarounds specific to this release of Avaya Contact Center Select. Topic 2: Use TTrace with Avaya Aura? Call Center Elite Multichannel. Provides a rich set of interfaces, including the Open Interfaces Web services, to enable the development of sophisticated contact center solutions. By Request. 01, 8. 1: February 16, 2018. The Avaya WebRTC Connect SDK resides within a contact center. Administrating Avaya Contact Center Select Basics R7. 3 • Avaya Aura® Call Center Elite 10. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions. Avaya Aura Elite keeps call center calls inside the phone system; thus, can report end to end on the call. Avaya CC Elite runs on our market leading Avaya Aura® Communication Manager and can easily be configured1. A cloud-based customer contact service, CC Elite helps growing business to overcome the challenges of a crowded marketplace and give their clients the support they’re looking for. A . Huawei. x and 7. Updated Date Nov 13,2023. Add exceptional services that lead to deeper loyalty. ) 7. Access next generation features any time you like without additional costs. Avaya Call Management System (CMS) – R. Media-specific skills based routing, advanced re-porting and call queuing features are just some. The following screen will appear, select Avaya Aura CC from the Main Node drop down list, and Nortel CC6-Symposium RTA from the Log Scenario drop down list and. 1. This document contains information about creating Avaya Contact Center Select real- time and historical reports. 0. Categories: Avaya Aura® Contact Center, Avaya Contact Center Select, Break/Fix, Maintenanceharmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. As a fully-integrated suite for omnichannel communication, the IP Office Contact Center can support everything from email and web chat, to voice. Activity insideACSS: Avaya Certified Support/Solution Specialist – Here you can go for all the certifications from the previous path or choose one of the more advanced options, such as Avaya Analytics, Avaya Contact Center Select, Avaya IX Messaging, Avaya Aura Experience Portal with Proactive Outreach, and Avaya IX Workforce Engagement. 1, two options for implementing Web Chat solutions are supported: the pre-existing Contact Center Multimedia Web Communications Web services (which continue to be supported); and the Enterprise Web Chat (EWC). Increase first contact resolution by delivering relevant, contextual knowledge content to employees and customers. Page 2 Software at any given time. 0. 9 and 3. Avaya Aura Media Server OVA AACC supports the Avaya Aura Media Server versions 8 and 10. 6 SP3. 5 seconds or a number from 1 to 99 (seconds). The candidate has 90 minutes to complete this exam. Contact telephone number. 4. The components available for desktop upgrade are: Call Center Elite Multichannel Desktop Call Center Elite Multichannel Reporting For more details on upgrading each component, refer to Avaya Aura® Call Center Elite MultichannelIntroducing the Avaya Replacement Program. Over the years, we’ve formed permanent. msc’ set to run during your installation maintenance window. The Agent Open Interface is a SOA-modeled API hosted on CCMM. Mitel MiVoice Connect. 1 Part 1 & 2 22710W 3 Hours WBT New Supporting and Implementing Avaya Contact Center Select R7. Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three. For migration from Contact Center Express, see Avaya Aura® Call Center Elite Multichannel 6. Administering Avaya Contact Center Select Release 7. Sales Avaya Aura Contact Center In today’s environment market circumstances and customer needs are constantly evolving. Filters: starttime,endtime,agent name/ID, select interval(15,30,60 mins. 0. The interface allows integration of customer Web. 2. ,entire report) ActivityCode Table. The Soft Phone Attached Data sample application demonstrates how to use the Avaya Aura Contact Center (AACC) Communication Control Toolkit (CCT) . Similar to the Aura platform, NeXorce obtains comprehensive real-time data through a multicast stream; Skillset, Application and Agent data can all be retrieved with. on the Avaya Aura Contact Center under Contact Center, Manager Server, select the 'Server Configuration' screen. Simplicity without Compromise: A robust, multichannel contact. 33820X Exam Official Topics: Topic 1: Describe Failover and Redundancy/ Describe the virtualization architecture. Your contact center connects your business to your community, enabling customers to order products, callers to request support, clients to make appointments, and much more. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. x. It offers oneAvaya CMS Call Reporting On-Premises, Go Live in 24-hrs Request on-site trial today Modern, easy to use web-based contact center reporting platform with unlimited user accounts, agent and team scorecards by email, goals, thresholds, visual cradle to grave reports, call tracker, heatmaps, monthly dashboards and drilldownsOverview. The primary learning objectives of the Avaya Aura Contact Center Administration course are to equip participants with comprehensive knowledge and understanding of system administration and maintenance for Avaya Aura Contact Center. With Avaya Call Center Elite, you run a full-featured call center that handles inbound and outbound contacts, all manageable with real-time and historical reporting insights. The Web service architecture provides a platform independent interface that can be accessed from Microsoft . 2 onwards, AE Services does provide Avaya Aura Contact Center with the required information and consequently Avaya Aura Contact Center delivers the correct transferinitiated or conferenceinitiated event. Mitel MiVoice Connect. This Notice publishes the General Availability, End of Sale, and End of Manufacture support for the Avaya Aura Contact Center and Avaya Contact Center Select 7. Click Tasks > System Control. Updated : Nov 10,2023. AVAYA CONTACT CENTER SELECT. 0: Status:. Avaya Contact Center Select uses the IP Office Platform to provide its real-time communications platform. Salesforce Service Cloud and examine their overall scores (7. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. x Release Notes document. After the acquisition of Nortel Networks by Avaya, it is re-branded as Avaya AACC. Avaya Contact Center Select is a context-sensitive, collaborative, voice and multimedia solution that allows small to midsize enterprises to anticipate, accelerate and enhance customer interactions. x you must use the version of the Patch Scanner published in the 7. Net SDK. Select Media Servers. 1 77600V 24 Hours ViLT Updated 7. Type the IP address of the machine that hosts the Caché database. 0 Feature Pack 3 (Release 7. Advanced Administration for Avaya Contact Center Select 22720W 2 Hours WBT New Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam 3316X 1. 11/8/2021. It consists of Avaya Aura® Media Server OVA and Avaya WebLM OVA, B. The entry of Avaya Aura Call Center Elite has brought a string of advantages for businesses, agents, and customers alike. 2 SP5 + RU01, RU02, RU03 (roll-up) GA patches. This document also provides the known issues along with available. Revolutionize yours with Avaya’s cloud contact center solution. Avaya Oceana™ Solution Support Exam. 0 Contact Center Manager Administration Voluntary Product Accessibility Template (VPAT). Avaya Aura Contact Center is Avaya's next generation contact center solution, helping mid-sized enterprises manage their customers' experiences by providing multimedia. Avaya Product Lifecycle Dates as of November 17, 2023 Dark Green cells indicate -changed in last 30 days (from date of report). As a vital member of the Avaya Developer Connect Program, Imperium provides top-end solutions for Avaya Aura Communication Manager, Avaya IP Office, Avaya Aura Contact Centre (AACC), Avaya Contact Centre Select (ACCS), IPOCC and CCR. 1. Page 1 ™ Avaya Communication Manager Contact Center Guide to ACD Contact Centers Release 1. Additional reporting is available optionally with Avaya Call Management SystemGlobal VP, Experience Platform Solution Sales. They founded Converged Communication Systems in 2003 to fill that gap with an approach that prioritizes service over sales. That single parameterAvaya Experience Platform solutions provide RBAC for granular control of users. 4 lineup to Avaya Contact Center Select 7. vaya Aura® Call Center Elite Implementation+Exam Dumps. Duration 5. The Widget API provides access to the Avaya Workspaces framework and allows the widget to listen to events and take action in the form of activities such as call pick up, hang up, card active, and card inactive. In the Create New Data Source window, select InterSystems ODBC as the driver, and click Finish. PremiumDumps - Limited Time Mega Sale! Extra 25% Off - Ends In 00:00:00 Coupon code: SAVE25. Avaya AES Provides the DMCC CTI Interface to create and control virtualAvaya Aura Contact Center. Decreased volume of calls as well as expenses as a result of customer interactions becoming more viable through multiple channels such as chat, email, SMS, and social media. This exam has 65 questions and the minimum passing score is 74% (48 of 65 correct). This is NOT the latest Contact Center release; the latest release is recommended for new development. 1. Avaya Aura Core Components Implement Certified Exam. Highlights Supports skill-based routing, call treatments,. Overview. harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Avaya Aura® ontact enter 7. All through a beautifully simple and seamless integration between CRM. “Avaya surpassed my expectations, I thought it would take months to implement the solution, but we were up and running in a matter of weeks,” says CEO Nick Grey. Frequently updated documentations are available in Avaya Portal and easily to get web chat advice from the internet, due to it long existence and huge market share. This version of the tool can be used prior to moving to Avaya Contact Center Select 7. 8. 2. Avaya continues to offer and support its existing multiple contact center platforms, each of which is aimed at a different part of the market. Avaya Aura Contact Center : Procedure to bring the AACC server box up and make it functional following a power outage. 2.